24/7 Emergency Service — 60-min response
IICRC-certified technicians · Licensed & insured in California
24/7 Emergency Service
Burst pipe, slab leak, sewage backup or storm flooding — we answer live 24 hours a day and commit to a 60-minute response anywhere in San Ramon.
Locally operated from San Ramon Valley Blvd. IICRC-certified crews working to the ANSI/IICRC S500 standard, with daily moisture logs written for your insurance adjuster.
24/7 Emergency Service
Answered live, any hour
60-Minute Response
Across all of San Ramon
IICRC Certified
Works to the S500 standard
Insurance Billed Direct
Daily moisture logs
What we do
A real person answers at 3 a.m., a truck rolls immediately, and we talk you through the shutoff while it does.
Learn moreTruck-mounted and portable extraction that pulls water out mechanically — the fastest, cheapest way to stop a loss from spreading.
Learn moreEngineered drying with commercial air movers and dehumidifiers, verified daily against a measured dry standard — not a guess.
Learn moreContainment-first remediation that removes growth and fixes the moisture source — because mold that comes back was never really removed.
Learn moreCategory 3 contamination handled properly — containment, PPE, disposal, disinfection and odor control, not a mop and bleach.
Learn moreStorm and creek flooding handled as the contaminated loss it is — contained extraction, disposal, sanitizing and full structural drying.
Learn moreThe fastest-moving loss there is. We stop the water, pull it out, dry the cavity and rebuild the wall.
Learn moreThe valley’s signature hidden leak. Detection, drying the slab and the walls above it, and an honest repair-versus-repipe recommendation.
Learn moreEmergency tarping and board-up first, extraction and drying second — because the storm is usually still going.
Learn moreDo this first
Not an emergency? Request a free on-site estimate and we respond within one business hour.
In most San Ramon homes it is in the garage near the water heater, on an exterior wall where the service line enters, or in a covered box near the street.
Only if you can reach the breaker panel from a dry position. If that means walking through standing water, stop and wait for the crew.
Video the whole area, then the water line on the walls and the failed pipe or fitting itself. That last shot is the one adjusters ask for and the first thing that gets thrown away.
Move electronics, documents and rugs clear. Put foil or blocks under furniture legs you cannot move, so stain and metal glides do not bleed into wet carpet.
Every footstep drives water deeper into the pad and subfloor. Do not run household fans or a shop vacuum — you spread moisture, and on contaminated water you aerosolize it.
Why San Ramon calls us
Our base at 2551 San Ramon Valley Blvd sits on the I-680 corridor, minutes from Central San Ramon, Dougherty Valley and Bishop Ranch. That is what makes a 60-minute commitment realistic instead of a marketing number.
IICRC-certified technicians following ANSI/IICRC S500 — the same document your adjuster references. Category and class determined on site and documented in writing, not decided by a franchise checklist. Licensed and insured in California, with background-checked crews and a CSLB licence you can verify yourself.
We establish a dry standard from unaffected materials in your building and keep equipment running until affected materials match it. You get the full drying log at completion.
Slab leaks in the 1970s tracts, pinhole leaks from 16–18 grain hard water, upper-floor water heaters in Dougherty Valley, root intrusion under the old canopy. We have usually seen your floor plan before.
Mitigation and reconstruction under one roof means the moisture documentation and the repair scope line up — and there is no gap where two contractors blame each other while your claim sits.
No answering service and no callback queue. The worst losses come in overnight, and we stay on the phone walking you through the shutoff while a truck is already moving.
How it works
A person answers and a truck rolls while we talk you through shutting off the water.
Immediate · on site within 60 min
Thermal imaging and meters find the true wet perimeter — always larger than the visible one.
1–2 hours
Truck-mounted and weighted extraction pulls water out mechanically before a single fan goes down.
2–4 hours
Engineered drying, monitored daily, until materials match a measured dry standard.
3–5 days typical
Rebuild what came out, and hand over the complete drying log for your claim.
Varies with scope
Those are typical durations for a San Ramon single-family home. The full eight-phase ANSI/IICRC S500 sequence, with what happens in each phase, is on our water damage restoration page.
Why it happens here
A half-inch supply line moves several gallons a minute. EBMUD water here runs 16–18 grains per gallon — very hard — which pits copper from the inside until it opens a pinhole. Watch for stains, a jump in the water bill, or running water you can hear with everything off.
Burst pipe cleanupTanks hold 40 to 75 gallons and release all of it at once. In Dougherty Valley, Gale Ranch and Windemere the heater often sits on an upper-floor platform or in an interior closet, so the water comes down through ceilings instead of onto a garage slab.
Water heater leak cleanupDishwashers, ice-maker lines, and washing machine hoses — especially in second-floor laundry rooms. These often run slowly for weeks behind cabinets, so the first sign is warped baseboard, a musty smell, or a soft spot in the floor.
Water extraction & removalTree roots in older clay-tile laterals under the mature canopy in Broadmoor, Crow Canyon and Montevideo, plus wipes and grease. Category 3 water carries bacteria, viruses and parasites — get people and pets out, leave the HVAC off, and do not clean it yourself.
Sewage cleanupSan Ramon Creek and Bollinger Creek, plus the storm drain and retention network, carry the winter load. First Street Foundation data indicates roughly 964 San Ramon properties — about 3.7% of the city — carry at least minor flood risk over 30 years, concentrated near the creek corridors and on hillside runoff paths.
Flood cleanupDiablo winds lift shingles and work flashing loose between October and March without leaking that day. The water arrives with the next atmospheric river — which is why the ridgeline neighborhoods should inspect after wind events, not after rain.
Roof leak restorationThe call that drives everything
It also degrades with time. Clean Category 1 water sitting in a warm structure picks up contamination from building materials and drops to Category 2 within roughly 48 hours. That is the mechanical reason waiting is expensive — the delay does not just add drying days, it can reclassify the entire loss.
We classify to the ANSI/IICRC S500 standard and record it in writing. For contaminated work we follow OSHA and CDC guidance on sewage handling and PPE, and EPA guidance on mold, rather than house rules.
Read the full category guideFrom a sanitary source — a supply line, a water heater inlet, a tub overflow. Carpet and pad are often salvageable when extraction starts fast.
Meaningful contamination: dishwasher or washing machine discharge, a toilet overflow without solids. Pad comes out; carpet may be cleanable.
Sewage, anything from a sewer lateral, and any storm or creek water that crossed the ground. Porous materials are removed under containment, with PPE and HEPA filtration.
Locally owned & operated
We work out of 2551 San Ramon Valley Blvd, which puts our trucks minutes from Central San Ramon, Dougherty Valley, Twin Creeks and the Bishop Ranch corridor. That proximity is not a marketing detail — on a burst supply line it is the difference between drying a floor in place and replacing it.
It also means we have seen your problem before. The 1970s slab-on-grade tracts producing slab leaks. The 1980s copper pitting through on 16-to-18-grain water. The upper-floor water heaters in the newer master plans. The mature oak canopy sitting over original clay-tile sewer laterals.
Where we work
Insurance & cost
Sudden and accidental water originating inside the home is generally covered by a standard California homeowners policy. Water that arrives from outside across the ground is flood, and flood is excluded from every standard policy.
You do not front the mitigation and chase reimbursement. We document the loss, provide a written scope and estimate, and work the claim with your adjuster.
What you still need to do: report the claim promptly, and keep every receipt for emergency supplies, temporary accommodation and meals if you are displaced. Do not wait for an adjuster to authorize emergency mitigation — nearly every policy obligates you to prevent further damage, so waiting can work against your own claim.
Full documentation checklistNobody can quote a water loss accurately over the phone, and you should be wary of anyone who tries. What we can tell you honestly is the range: mitigation in this market generally runs about $3.50 to $7 per affected square foot before any reconstruction, with clean-water losses at the low end and contaminated Category 3 work above it.
Your written estimate comes after the on-site inspection, because the wet area inside your walls is almost always larger than what is visible. The estimate is free.
2026 San Ramon price guideAsk for the drying log. Daily moisture readings against a dry standard measured from unaffected materials in your own building is what proves the structure was actually dried. It substantiates the invoice for your adjuster, and it protects you if a mould question comes up two years later. If a company cannot produce one, there is no evidence the job was finished.
Proof, not promises
Every review on this site comes from a verified customer with a documented job behind it. We do not write our own testimonials and we do not mark up ratings we cannot substantiate — Google’s review policies and FTC endorsement rules both prohibit it, and it is not how we want to earn your call.
What we can point you to right now is how we work: IICRC-certified technicians following the ANSI/IICRC S500 standard, daily moisture readings you can see, a written scope before any reconstruction starts, and direct insurance billing.
From the blog
Nobody can quote a water loss accurately over the phone, and you should distrust anyone who tries. Here is what actually drives the number, and roughly where it lands.
August 14, 2026 · 7 min read
A half-inch supply line moves several gallons a minute. What you do in the next sixty minutes determines whether this is a three-day dry-out or a three-week rebuild.
August 10, 2026 · 8 min read
One principle explains most of it: sudden and accidental water from inside is covered; gradual damage and water from outside are not. The exceptions are where claims are won and lost.
August 7, 2026 · 7 min read
Find us
2551 San Ramon Valley Blvd
San Ramon, CA 94583
Open 24 hours a day, 7 days a week
Office: Mon–Fri, 8:00 AM – 6:00 PM
Tell us what happened. We respond within one business hour — or call now for a 24/7 emergency dispatch.
Common questions
We dispatch 24 hours a day and commit to a 60-minute response anywhere in San Ramon, including Dougherty Valley, Windemere, Gale Ranch and the Bishop Ranch corridor. Our base at 2551 San Ramon Valley Blvd sits on the I-680 corridor, which is what makes that realistic at any hour. Danville, Alamo, Dublin and Blackhawk are typically 10 to 20 minutes; Pleasanton, Walnut Creek and Livermore usually 20 to 30.
Shut off the main water valve — in most San Ramon homes it is in the garage near the water heater, on an exterior wall, or in a covered box near the street. Cut power to affected circuits only if you can reach the panel from a dry position. Photograph everything before moving it, including the failed pipe or fitting. Then stay out of the wet area; foot traffic drives water deeper into the pad and subfloor. Do not run household fans or a shop vacuum.
Structural drying typically runs three to five days, longer for dense materials like solid hardwood and plaster, and longer again for contaminated losses where decontamination happens first. Reconstruction depends entirely on what came out — a single room can be days, a multi-room loss with cabinetry and flooring runs several weeks. We give you a written timeline once drying is verified.
Sudden and accidental water damage from inside the home — a burst pipe, a failed water heater, an appliance supply line — is generally covered by a standard California homeowners policy. Rising creek or storm water is not; that requires separate flood insurance. Sewage backup is typically covered only with a specific endorsement. We bill carriers directly and document the loss the way adjusters need it.
Both. We take a loss from emergency extraction through structural drying and on into reconstruction — insulation, drywall, texture matching, paint, trim and flooring. Keeping mitigation and rebuild under one roof means the moisture documentation and the repair scope line up, and there is no gap where two contractors blame each other while your claim sits.
Microbial growth can begin within 24 to 48 hours in warm, damp conditions — which describes the inside of a wet wall cavity almost exactly. That window is why immediate extraction matters so much, and why we verify drying against a measured dry standard rather than waiting until surfaces feel dry.
Usually yes for a contained clean-water loss in one part of the house, especially if drying equipment is not running in the bedrooms. Relocation is the better call for sewage events, or when the kitchen and only bathrooms are affected. Check your policy for Additional Living Expense coverage — many homeowners have it and do not realize.
Yes, free on-site estimates. Water losses genuinely cannot be quoted accurately over the phone, because the wet area inside walls is almost always larger than what is visible. We inspect, map the moisture with meters and thermal imaging, and give you a written scope based on what is actually there.
A person answers 24 hours a day and a crew is dispatched immediately. The first hour decides how much of your home we can save.
