Privacy Policy

This policy explains what information San Ramon Water Damage Pros collects through this website and by phone, how we use it, and the choices you have. It applies to waterdamagesanramon.com and to enquiries you send us.

Information we collect

When you submit our contact or estimate form we collect the details you provide: your name, phone number, email address if you supply one, the service you are enquiring about, and whatever you tell us about the situation. When you call us we collect the information you give during that call, along with your phone number.

Our web host may automatically log standard technical information such as IP address, browser type, referring page and the pages you visit. This is used for security and to understand which pages are useful.

How we use your information

• To respond to your enquiry and dispatch a crew if you need one.
• To prepare estimates and carry out restoration work you request.
• To communicate with your insurance carrier about your claim, where you have asked us to.
• To keep records required for our work, licensing and insurance.
• To follow up about work in progress or recently completed.

Who we share it with

We do not sell your information. We share it only where necessary to do the work: with your insurance carrier or adjuster when handling a claim on your behalf; with subcontractors and trade partners performing part of the work; and where required by law.

Calls, texts and consent

By submitting our form you consent to being contacted about your enquiry by phone, text message or email. Message and data rates may apply. You can withdraw that consent at any time by telling us — reply STOP to a text or ask us on a call — and we will stop, except where we need to reach you about work already in progress.

Cookies and analytics

This site is a static website and does not set advertising cookies. The Google Maps embed on our contact and area pages is provided by Google and may set its own cookies when it loads; Google’s handling of that data is governed by their privacy policy. You can block or delete cookies in your browser settings.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act may give you the right to request the categories and specific pieces of personal information we have collected about you, to request deletion of that information, and not to be discriminated against for exercising those rights. We do not sell personal information. To make a request, contact us using the details below and we will verify your identity before responding.

Data retention

We keep enquiry records and job files for as long as needed for the work, for warranty and insurance purposes, and for as long as applicable law requires. Documentation relating to a restoration job — including moisture logs and photographs — is retained because it may be needed to support your claim later.

Security

We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information such as financial account details through the website form.

Children’s privacy

This site is not directed to children under 13 and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact us

Questions about this policy, or requests about your information, can be directed to:

San Ramon Water Damage Pros
2551 San Ramon Valley Blvd
San Ramon, CA 94583
+1 (201) 277-9344
dispatch@waterdamagesanramon.com